Privacy Policy
This Privacy Policy describes how Indarka Energy Private Limited (“Arka Energy”, “we”, “us”, or “our”) collects, uses, and shares personal information when you visit our website, submit inquiries, or engage with our marketing campaigns.
We are committed to protecting your privacy and ensuring transparency in how we use your information.
1. Information We Collect
We may collect the following types of information:
a. Information You Provide Voluntarily:
- Name, email address, phone number, and location
- Site details and electricity usage shared for project assessments
- Messages or inquiries submitted through our website, email, or WhatsApp
- Your preferences when you opt in to receive updates or offers
b. Information Collected Automatically:
IP address, browser type, device details, screen resolution
Pages visited, time spent, referral source, and navigation behavior
Interactions with forms, buttons, and marketing campaigns
Cookies and tracking technologies (explained below)
c. Marketing & Advertising Data:
Engagement with our ads on platforms like Google, Facebook, and Instagram
Lead form submissions from ads or third-party partner websites
Tracking data used for retargeting, campaign performance, and personalization
2. How We Use Your Information
Your information may be used to:
Respond to your inquiries and provide customized quotations
Deliver our solar products and services
Send newsletters, updates, or promotional content (with your consent)
Improve our website, services, and campaign effectiveness
Display relevant ads through platforms like Google and Meta
Comply with legal obligations and protect our business interests
3. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Enhance website performance and user experience
Analyze traffic and visitor behavior
Enable retargeted advertising on third-party platforms
Track conversions and measure marketing effectiveness
You can control cookies through your browser settings. Disabling them may affect your experience on our site.
4. Sharing of Personal Information
We do not sell your personal data. However, we may share it with:
Advertising and analytics platforms (e.g., Google Ads, Facebook Pixel)
CRM and email service providers (e.g., Mailchimp, Zoho)
Technical and logistics partners involved in project execution
Legal or regulatory authorities if required by law
Professional advisors (e.g., legal, financial, audit firms)
All vendors we work with are contractually obligated to handle your data responsibly.
5. Your Rights and Choices
You have the right to:
Access, update, or correct your personal information
Request deletion of your data (where legally applicable)
Opt out of marketing communications via unsubscribe links or direct request
Disable cookies through your browser
To make any data-related requests, please contact us (see Section 10).
6. Security
We implement reasonable technical and organizational safeguards to protect your personal information. However, no online system is entirely secure, so we advise caution when sharing sensitive information.
7. Third-Party Links
Our website may contain links to third-party websites or tools. We are not responsible for the content, privacy practices, or security of those websites. Please review their policies before providing any information.
8. International Visitors
If you are visiting our website from outside India, please note that your information may be processed in India or other jurisdictions where privacy laws may differ from those in your country.
9. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact:
Arka Energy
info_india@arkaenergy.com
+91 81475 66691
230A, 18th Main Road, 6th Block, Koramangala, Bengaluru – 560095, India
